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Terms and Conditions for Bespoke Services

A) Consultation

1) Consultations are necessary for our creative process to create a truly bespoke service for you.

2) Consultations can be held in-store or be virtual, whichever works best for you.

3) During a consultation, suitable designs for your body type, color options, fabric type, and all concerns and personal requests will be discussed and data collected to create a bespoke service for you.

4) Consultations can either be with our head designer Olufunke or assistant designer.

5) Consultation fees are non-refundable and non-deductible from the final bill.

6) Going ahead to book a consultation means you have agreed to the relevant terms and conditions. Please ensure to disclose all requests and reservations during a consultation to enable us to create an amazing bespoke experience for you.

 

 

B) Consultation Fees

1) – Consultation for simple outfits: Free.

      – Consultation for ready to wear pre-order: Free.

      – Consultation with the head designer for Statement outfits/Occasionwear/Bridal: 20,000 Naira. *

      – Consultation with an assistant designer for statement outfits: 10,000 Naira.

      – Home service will attract an extra charge.

2) As soon as consultation details are concluded, a payment link will be provided. 100% payment must be made before the consultation.

3) Each session will last for a maximum of one hour. Every extra hour will attract an extra charge of 10,000 Naira.

4) Consultation fees are non-refundable.

*Currency conversions will be provided

 

C) Measurements

1) Our preference is to personally take your measurements however, in case of exigencies that prevent you from visiting our store we strongly advise you to visit a professional to have your measurements taken. In the event that neither of the mentioned options is possible, we will provide you with a measurement guide. Please note however, that we will not be liable for any measurement mistakes.

 

D) Processing your order

1) Upon conclusion on design details, a bill will be sent.

2) The applicable fees for making each outfit depend on the complexities of the style, the nature of the fabric, your choice of embellishments and finishing materials.

3) Before we start work, 70% of total cost must be paid. 100% payment must be made before pick up.

4) Any major design changes per client’s request after completion of order will attract 50% of total cost. Changes such as and not limited to finishing materials, embellishments, and fabric.

 

E) Fittings

1) We highly recommend a minimum of 2 fittings and all fittings must be concluded within 2 weeks from the first fitting. Fittings are important to ensure all fit issues are fixed before pick up. While we ensure we have minimal to no fitting issues, we will not be liable for any fit issues after pick up if client does not come in for the minimum number of times recommended for fitting.

2) Fitting times will be communicated to you. 

 

F) Opening Hours

1) Our opening times are Tuesday to Friday 10 am -7 pm and Saturdays 11 am – 6 pm. Consultations and fittings outside these hours will attract an extra cost.

 

G) Completed Order

1) Finished outfits must be collected within 2 weeks. 

 

Thank you for choosing us and we will do our best to ensure you have a seamless professional bespoke service.

 

Team Elpis Megalio

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